Acknowledging the fact that consumers are the largest economic group that is affected by the behavior of business entities, i.e. their compliance with the law, the Republic of Srpska Inspectorate undertakes activities to improve respect for consumer rights in the Republic of Srpska through its daily work, both preventive and corrective.

On the occasion of March 15, World Consumer Rights Day, we would like to point out that this day is only a reminder of the fact that the inspection authorities, in cooperation with line ministries and associations for the protection of consumer rights, work diligently throughout the year to enforce the law, but also to make consumers aware of their rights.

The mission of the Inspectorate is to create a positive atmosphere for the empowerment of consumers and consumer culture. The fact that all citizens of the Republic of Srpska in their daily life are in the role of consumers in various areas, when buying groceries, using transportation services, health services and the like, shows how broad and complex the protection of consumer rights is.

Although significant progress has been made in recent years in terms of informing consumers about their rights, as well as the awareness of business entities about their obligations to consumers, we will continue to work continuously on education and protection of consumer rights.

The Republic of Srpska Inspectorate invites citizens to contact this institution in any case when they feel that their rights have been denied in any way. Citizens can and should act together with the inspection authorities on the market and point out to business entities about failures in their work.